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http://bura.brunel.ac.uk/handle/2438/9962
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DC Field | Value | Language |
---|---|---|
dc.contributor.author | Irani, Z | - |
dc.contributor.author | Sivarajah, U | - |
dc.contributor.author | Molnar, A | - |
dc.contributor.author | Lee, H | - |
dc.date.accessioned | 2015-01-27T12:49:54Z | - |
dc.date.available | 2015-01-27T12:49:54Z | - |
dc.date.issued | 2014 | - |
dc.identifier.citation | Americas Conference on Information Systems | en_US |
dc.identifier.uri | http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1053&context=amcis2014 | - |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/9962 | - |
dc.description.abstract | This research seeks to measure citizen satisfaction with the electronic London Congestion Charging (LCC) payment system offered by Transport For London (TFL) in the United Kingdom (UK). The paper reports on the findings of a survey of 500 users of the TFL LCC online payment system. Satisfaction is measured using the four dimensions from the COBRA framework 0that comprise the cost, opportunity, benefits and risk assessment constructs. The results show that most citizens using the LCC electronic service are satisfied with the service and that the service meets their essential needs. The paper also presents the results of qualitative feedback obtained from the participants that can be used to determine the areas that need further improvement in the current electronic LCC electronic-service (e-service) system and potential influences on user satisfaction. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Americas Conference on Information Systems | en_US |
dc.subject | London congestion charging (LCC) | en_US |
dc.subject | User satisfaction | en_US |
dc.subject | Costs | en_US |
dc.subject | Opportunities | en_US |
dc.subject | Benefits | en_US |
dc.subject | Risks | en_US |
dc.subject | E-service | en_US |
dc.title | A User Satisfaction Study of the London Congestion Charging e-Service | en_US |
dc.type | Article | en_US |
pubs.organisational-data | /Brunel | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division/College of Business, Arts and Social Sciences | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division/College of Business, Arts and Social Sciences/Brunel Business School | - |
pubs.organisational-data | /Brunel/Brunel Staff by College/Department/Division/College of Business, Arts and Social Sciences/Brunel Business School/Management | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Brunel Institute for Ageing Studies | - |
Appears in Collections: | Publications |
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Fulltext.pdf | 505.29 kB | Adobe PDF | View/Open |
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