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Issue Date | Title | Author(s) |
---|---|---|
2004 | Developing a Structurational Approach to Electronic Customer Relationship Management (ECRM) | Ali, M; Alshawi, S |
26-May-2015 | The impact of CRM infrastructural and cultural resources and capabilities on business performance: An application of the resourcebased view in the mobile telecommunications industry | Al-Duwailah, F; Ali, M; Al-Debei, MM |
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