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Issue Date | Title | Author(s) |
---|---|---|
19-Aug-2022 | Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020 | Akarsu, TN; Marvi, R; Foroudi, P |
7-Mar-2023 | A Brief History of Service Innovation: The evolution of past, present, and future of service innovation | Mahavarpour, N; Marvi, R; Foroudi, P |
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