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Issue Date | Title | Author(s) |
---|---|---|
30-Jun-2020 | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | Castillo, D; Canhoto, AI; Said, E |
16-Dec-2019 | Artificial Intelligence and Machine Learning as business tools: a framework for diagnosing value destruction potential | Canhoto, AI; Clear, F |