A hybrid approach to workflow modelling

Abstract

The increase in Business Process Management projects in the past decade has seen an increase in demand for business process modelling techniques. A rapidly growing aspect of BPM is the use of workflow management systems to automate routine and sequential processes. Workflows tend to move away from traditional definitions of business processes can often be forced to fit a model which does not suit its nature. Existing process modelling tools tend to be biased to either the informational, behavioural or object oriented aspect of the workflow. Because of this, models can often miss important aspects of a workflow. As well as managing the relationship between the types of model it is important to consider who will be using it as process models are useful in various ways. This paper reports on a case study in a manufacturing company where users were surveyed to see which are the notation that are most common in modelling based on two main categories (behavioural and informational). Research outcomes showed that there is no prevailing set of standards used for either of these categories, whilst most user feel the need to use more than one approach to model their system at any given time.