`ICT Policy` for ICT service management - role of business organizations in national reforms agenda for services sector

Abstract

Several governments around the world have made significant endeavours and allegiances to deliver new National Reforms Agenda (NRA) in order to drive sustained prosperity for their citizens e.g. the cases of Australian, Georgia, Kingdom of Saudi Arabia (KSA) governments etc. In general, the rationale for transformation in NRA has been manifold such as: (a) healthier and more active the population, the stronger the economy; (b) the more skilled the population, the higher the productivity; (c) the greater the degree of social inclusion, the greater the workforce/stakeholder participation and (b) improving individual government’s investment climate and strengthening democratic and political institutions. Notwithstanding, in the present and coming decades nationals of different countries around the world are (to a greater extent due to the credit crunch) and further will be facing immense challenges, due to mounting competitiveness in the global economy. Some governments are highly aware of the magnitude and complexity of these challenges. Nevertheless, resolving these challenges is not merely within the jurisdiction of the national government – success will essentially hinge on a collaborative working relationship within all levels of governments (e.g. local, national, central) and business/trading stakeholders. As a result of this collaboration, formulating and consigning prosperity to citizens. The research carried out in this paper strives to exemplify the objectives of the national reforms in general. In addition, structural change of the reformation policy is presented to the business organisations for the purpose of enabling them by focusing on Information and Communication Technologies (ICT) based participation and productivity in service management.