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http://bura.brunel.ac.uk/handle/2438/441
Full metadata record
DC Field | Value | Language |
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dc.contributor.author | Patel, N | - |
dc.contributor.author | Coughlan, JA | - |
dc.contributor.author | Macredie, RD | - |
dc.coverage.spatial | 20 | en |
dc.date.accessioned | 2006-12-11T14:39:04Z | - |
dc.date.available | 2006-12-11T14:39:04Z | - |
dc.date.issued | 2006 | - |
dc.identifier.citation | International Journal: Studies in Communication Sciences, Nov 2006 | en |
dc.identifier.uri | http://www.scoms.ch/ | en |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/441 | - |
dc.description.abstract | Businesses are increasingly communicating with their customers via web-based interfaces. However, users are experiencing a lack of guidance and support in the communication of these often complex services. This paper proposes a method for identifying where and why there is a breakdown in communication between the interface and the user. In creating the method, the importance and value of having such a method are considered and discussed, particularly for communication rich interfaces. The method is developed based on the results from user trials with a mortgage application interface using the existing evaluation method. Although the results from piloting the method suggest that it is useful for identifying communication breakdowns within the user-interfaces, more work is required before a definitive method can be produced. As a result of this study it appears that communication breakdowns are related either to the information within an interface or to the process. | en |
dc.format.extent | 254829 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.language.iso | en | - |
dc.publisher | Studi di scienze della communicazione | en |
dc.subject | Communication evaluation method | en |
dc.subject | User-interfaces | en |
dc.subject | Communication breakdowns | en |
dc.subject | Interface communication | en |
dc.subject | Interface evaluation | en |
dc.subject | Communication design recommendations | en |
dc.title | A method for identifying communication breakdowns in user-interfaces | en |
dc.type | Research Paper | en |
Appears in Collections: | Dept of Computer Science Research Papers |
Files in This Item:
File | Description | Size | Format | |
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Method for Identifying.pdf | 248.86 kB | Adobe PDF | View/Open |
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