In search of the radio frequency identification (RFID) implementation framework: Lessons from the United Kingdom's public sector

Abstract

This study presents a normative framework of the RFID implementation process in the UK public sector. It was motivated by the lack of socio-technical studies on the RFID implementation process in the UK public sector and the need for existing and potential RFID project managers to have an implementation model which could guide their effort in implementing any RFID initiatives in the sector. The study has been conducted through a combination of case study research and grounded theory research approach. Primary data have been collected from the in-depth interviews conducted with the RFID project managers from seven public sector organisations, i.e., five libraries and two hospitals. The analyses of the data were in two main stages. The first stage involved the analysis of the RFID implementation process in each of the organisations and the second stage involved a cross analysis of the RFID implementation process across the entire organisations. Potential contribution towards the existing body of knowledge on RFID implementation was in the form of a normative framework of RFID implementation process in the public sector. This framework describes the main and sub activities in the implementation process, and illustrates the dissimilarities and similarities between the implementation processes. Consequently, the implications of the study to the existing and potential RFID project managers in the public sector and also to the study of information system and RFID implementation are discussed.