Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/4017
Title: | Current state of e-services in Saudi Arabia: the case of intermediaries in facilitating government services in Madinah city |
Authors: | Al-Sobhi, F Kamal, M Weerakkody, V |
Keywords: | E-government;Madinah city;Challenges;Intermediaries |
Issue Date: | 2009 |
Publisher: | EMCIS2009 |
Citation: | Proceedings of the European and Mediterranean Conference on Information Systems, Izmir , 13-14 July 2009 |
Abstract: | The government of Madinah has launched ‘Khdamatec’ electronic Offices (e-Offices) concept under their national electronic Government (e-Government) modernisation agenda to facilitate service delivery to citizens and seamless interaction to communicate their needs. By offering e-Offices around the government departments, Madinah government hopes to increase accessibility of e-Government services and make steps forward to electronic age, encourage Medina' citizens to participate and use e-Services and bridging digital divide. However, the empirical findings illustrate that the adoption and diffusion of the e-Office concept and e-Government in the wider context at a lethargic pace. This paper highlights some of the challenges faced by the Madinah city in implementing the e-Office concept and e-Government. |
URI: | http://bura.brunel.ac.uk/handle/2438/4017 |
Appears in Collections: | Business and Management Computer Science Brunel Business School Research Papers |
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