Physiological Data for User Experience and Quality of Experience: A Systematic Review (2018–2022)

Abstract

The evaluation of human responses in multimedia experiences using physiological data has a well-established presence in the academic literature. However, this field is currently undergoing transformative changes, driven by the accessibility of diverse and cost-effective devices, innovative software analysis methods, and the emergence of novel application domains such as Virtual and Augmented Reality and mulsemedia. To address the imperative of contextualizing these evolving trends in a contemporary context, this paper presents a systematic review with the objective of delineating the array of physiological data utilized in assessing Quality of Experience (QoE) and User Experience (UX) in multimedia studies. It also examines the devices employed for data collection and the analytical techniques applied to interpret the acquired data. While our review exposes both constraints and promising discoveries in these domains, it also emphasizes the escalating significance and practicality of leveraging physiological data in user assessments, especially as the boundaries between the physical and digital domains continue to blur.