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Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/26216
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dc.contributor.authorMerdin-Uygur, E-
dc.contributor.authorOzturkcan, S-
dc.coverage.spatialBirmingham, UK-
dc.date.accessioned2023-03-27T13:51:31Z-
dc.date.available2023-03-27T13:51:31Z-
dc.date.issued2023-
dc.identifier.citationMerdin-Uygur, E. and Ozturkcan, S. (2023) 'The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression', Proceedings of the Academy of Marketing Conference 2023, Birmingham, UK, 3-6 July, pp. 1-3.en_US
dc.identifier.urihttp://bura.brunel.ac.uk/handle/2438/26216-
dc.format.extent? - ? (3)-
dc.languageEnglish-
dc.language.isoenen_US
dc.publisherAcademy of Marketingen_US
dc.sourceAcademy of Marketing 2023-
dc.sourceAcademy of Marketing 2023-
dc.sourceAcademy of Marketing 2023-
dc.subjectservice robotsen_US
dc.subjectcustomer comforten_US
dc.subjectcustomer aggressionen_US
dc.titleThe Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggressionen_US
dc.typeConference Paperen_US
pubs.finish-date2023-03-06-
pubs.finish-date2023-03-06-
pubs.finish-date2023-07-06-
pubs.publication-statusAccepted-
pubs.start-date2023-07-03-
pubs.start-date2023-07-03-
pubs.start-date2023-07-03-
Appears in Collections:Brunel Business School Embargoed Research Papers

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