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DC Field | Value | Language |
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dc.contributor.author | Kaniadakis, A | - |
dc.contributor.author | Linturn, L | - |
dc.date.accessioned | 2022-12-15T17:53:38Z | - |
dc.date.available | 2022-12-15T17:53:38Z | - |
dc.date.issued | 2022-11-30 | - |
dc.identifier.citation | Kaniadakis, A. and Linturn, L. (2022) 'Organizational adoption of Robotic Process Automation: managing the performativity of hype', International Journal of Information Systems and Project Management, 10 (4), pp. 20 - 36 (17). doi: 10.12821/ijispm100402. | en_US |
dc.identifier.issn | 2182-7796 | - |
dc.identifier.uri | https://bura.brunel.ac.uk/handle/2438/25643 | - |
dc.description | A previous version of this paper was presented at the European Conference on Information Systems in 2021. | en_US |
dc.description.abstract | Copyright © 2022, IJISPM and The Author(s). Robotic process automation (RPA) has recently been subject to colossal hype. Although hype and expectations around technological innovation have been researched at length, there is limited research into the impact of hype at a firm level from an adopter’s perspective. Through an inductive multi-case study of five organizations from the banking, financial services and insurance (BFSI) sector that have adopted RPA over the past five years, we attempted to answer the question: how does RPA technology hype reach the shores of organizations and what adoption behaviour and decision making does it drive? Findings point to the critical role of senior management as instigators of adoption and legitimation, which goes beyond the sponsorship role identified in extant theory. Results also demonstrate that RPA adoption is driven by a ‘hunt’ for use cases by interdisciplinary teams, which exposes long-standing operational problems while at the same time offers opportunities for organizational learning. We contribute to a theoretical understanding of the organizational performativity of hype and draw lessons for industry practitioners considering RPA and other hyped technologies for organizational adoption. | en_US |
dc.description.sponsorship | We acknowledge that the research on which this paper is based on has received no funding. | en_US |
dc.format.medium | Print-Electronic | - |
dc.language.iso | en_US | en_US |
dc.publisher | Correlhã Scika - International Journal of Information Systems and Project Management (IJISPM) | en_US |
dc.rights | Copyright © 2022, IJISPM. General permission to republish in print or electronic forms, but not for profit, all or part of this material is granted, provided that the International Journal of Information Systems and Project Management (IJISPM) copyright notice is given and that reference made to the publication, to its date of issue, and to the fact that reprinting privileges were granted by permission of IJISPM. The journal is Open Access and there are no publication costs (A.P.C.). | - |
dc.rights.uri | https://ijispm.sciencesphere.org/index.php?p=about | - |
dc.source.uri | https://revistas.uminho.pt/index.php/ijispm/article/view/4442/4730 | - |
dc.subject | RPA | en_US |
dc.subject | hype | en_US |
dc.subject | adoption | en_US |
dc.subject | automation | en_US |
dc.subject | organizational change | en_US |
dc.subject | performativity | en_US |
dc.title | Organizational adoption of Robotic Process Automation: managing the performativity of hype | en_US |
dc.type | Article | en_US |
dc.identifier.doi | https://doi.org/10.12821/ijispm100402 | - |
dc.relation.isPartOf | International Journal of Information Systems and Project Management | - |
pubs.publication-status | Published | - |
dc.identifier.eissn | 2182-7788 | - |
dc.rights.holder | International Journal of Information Systems and Project Management (IJISPM) | - |
Appears in Collections: | Dept of Computer Science Research Papers |
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FullText.pdf | Copyright © 2022, IJISPM. General permission to republish in print or electronic forms, but not for profit, all or part of this material is granted, provided that the International Journal of Information Systems and Project Management (IJISPM) copyright notice is given and that reference made to the publication, to its date of issue, and to the fact that reprinting privileges were granted by permission of IJISPM. The journal is Open Access and there are no publication costs (A.P.C.). | 438.07 kB | Adobe PDF | View/Open |
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