An exploration on the relationship between organisational innovation & privatisation and technological innovation & digitisation & digitalisation: the case of Telekom Malaysia Berhad

Abstract

Purpose This paper aims to explore the potential relationship between organisational innovation and privatisation, technological innovation, and digitisation and digitalisation. Design/methodology/approach The thesis tests a framework that was developed based on the systematic literature review of organisational innovation, and a theoretical review of privatisation, technological innovation, and digitisation & digitalisation. A single case-study approach using a semi-structured interview with twenty-seven participants ranging from all levels of management was applied. Findings This research found that privatisation is an act of organisational innovation, while technological innovation is a form of digitisation & digitalisation. This thesis also found a virtuous cycle in organisational innovation, privatisation, technological innovation, and digitisation & digitalisation. Research limitations/implications The systematic literature review should be expanded to include other databases (and not just SCOPUS). Future research should also look at a more recent case study. Practical implications The recommended chaos-based structured model is a first of its kind to adopt a more unstructured approach in organisational innovation to strategise, develop, and execute organisational innovation in a large firm. Originality/value No work has been taken into consideration in the systems theory, as a tool to explore the knowledge of organisational innovation and privatisation and its relationship.