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Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/18166Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Alsaggaf, MA | - |
| dc.contributor.author | Althonayan, A | - |
| dc.date.accessioned | 2019-05-23T09:38:52Z | - |
| dc.date.available | 2018-02-12 | - |
| dc.date.available | 2019-05-23T09:38:52Z | - |
| dc.date.issued | 2018-02-12 | - |
| dc.identifier.citation | Journal of Enterprise Information Management, 2018, 31 (1), pp. 194 - 223 | en_US |
| dc.identifier.issn | 1741-0398 | - |
| dc.identifier.issn | http://dx.doi.org/10.1108/JEIM-04-2017-0048 | - |
| dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/18166 | - |
| dc.format.extent | 194 - 223 | - |
| dc.language.iso | en | en_US |
| dc.publisher | Emerald Publishing Limited | en_US |
| dc.subject | Attitude | en_US |
| dc.subject | Service quality | en_US |
| dc.subject | Electronic word of mouth | en_US |
| dc.subject | Customer emotions | en_US |
| dc.subject | Switching intentions | en_US |
| dc.title | An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses | en_US |
| dc.type | Article | en_US |
| dc.identifier.doi | http://dx.doi.org/10.1108/JEIM-04-2017-0048 | - |
| dc.relation.isPartOf | Journal of Enterprise Information Management | - |
| pubs.issue | 1 | - |
| pubs.publication-status | Published | - |
| pubs.volume | 31 | - |
| Appears in Collections: | Brunel Business School Research Papers | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| FullText.pdf | 1.12 MB | Adobe PDF | View/Open |
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