Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/14229
Title: Human resources and firm performance in service SMEs: Empirical evidence from the UK
Authors: Georgiadis, A
Keywords: human capital;organisation commitment to employees;business strategy;profitability;service SMEs
Issue Date: 2011
Citation: International Journal of Human Resource Management, 2011, 23 (4), pp. 808 - 825
Abstract: We investigate the relationship between Human Resources (HR), and superior firm performance, as well as the role of business strategy as a key mediating factor of this relationship, for Small and Medium Sized Enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, based on quality of service and personal attention to customers alongside generous compensation and attention to employee development.
URI: http://bura.brunel.ac.uk/handle/2438/14229
ISSN: 0958-5192
Appears in Collections:Brunel Business School Research Papers

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