Healthcare innovation and performance factors for telemedicine acceptance in Malaysia

Abstract

There are numerous issues and challenges faced by healthcare practitioners as principal end users to adopt healthcare innovation in their clinical works. The purpose of this paper is to identify the performance factors for telemedicine acceptance in Malaysia, based on the integration of technology acceptance and user satisfaction theories to adopt innovation technology. The conceptual model is developed based on factors mainly from Web-based Information System Success Model (WISSM) and The Unified Theory of Acceptance and Use of Technology (UTAUT) models. The model is tested using a sample of 213 users from five public hospitals with IT usages in the Central region of Malaysia. The result from revised model is presented and supports all factors of performance characteristics: decision support satisfaction, task support satisfaction and effort expectancy that significantly influenced the telemedicine system performance (TSP) outcomes: performance expectancy, telemedicine net benefit and telemedicine system expectation.