Brunel University Research Archive(BURA) preserves and enables easy and open access to all
types of digital content. It showcases Brunel's research outputs.
Research contained within BURA is open access, although some publications may be subject
to publisher imposed embargoes. All awarded PhD theses are also archived on BURA.
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Showing results 1 to 3 of 3
| Issue Date | Title | Author(s) |
|---|---|---|
| 30-Jun-2020 | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | Castillo, D; Canhoto, AI; Said, E |
| 21-Oct-2019 | Personas Design For Conversational Systems In Education | Ali Amer Jid Almahri, F; Bell, D; Arzoky, M |
| 30-Jun-2022 | When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract | Castillo, D; Canhoto, A; Said, E |