Brunel University Research Archive(BURA) preserves and enables easy and open access to all
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to publisher imposed embargoes. All awarded PhD theses are also archived on BURA.
Browsing by Author Castillo, D
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 30-Jun-2020 | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | Castillo, D; Canhoto, AI; Said, E |
| 30-Jun-2022 | When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract | Castillo, D; Canhoto, A; Said, E |